Website Maintenance Terms:

In addition to the terms and conditions in the General Terms and other applicable Schedules in the Agreement, the following terms apply to all Website Maintenance Services provided by Cornerstone Web Studio.

Contract Type: Month-to-month, terminable by either party with thirty (30) days written notice.

Payment Method: Recurring monthly fees, billed in advance.

Service Overview: Cornerstone Web Studio provides ongoing website maintenance services, which include hosting, system updates, security monitoring, and minor website edits.

Maintenance Services include:

• Updates to text, images, and minor changes to existing website pages
• Content management system updates, including plugins and themes
• Basic security monitoring and removal of malware, spam, or malicious code (if detected during active service)
• Backup recovery (if backups are available)

Maintenance Time Allocation:

Client is allotted one (1) hour of maintenance time per month, billed in fifteen (15) minute increments.

• Unused time does not roll over and is not cumulative
• Any work exceeding one (1) hour will be billed at $150 per hour
• Additional time required due to unclear, incomplete, or incorrect instructions provided by Client will count toward the allotted time or be billed accordingly

Scope Limitations:

Maintenance Services are limited to minor updates and explicitly exclude, but are not limited to:

• Website redesigns or layout changes
• Graphic design or image editing
• Custom development or programming
• Database changes
• Search engine optimization (SEO)
• Copywriting or content creation

All services outside the defined scope will be billed at $150 per hour.

Client Responsibilities:

• Provide timely, clear, and complete instructions for requested updates
• Maintain all necessary third-party licenses (including plugins, themes, and integrations)
• Provide necessary access to systems and platforms required for maintenance

Cornerstone Web Studio is not responsible for delays or issues caused by incomplete or inaccurate information provided by Client.

Third-Party & External Factors:

• Changes made to the website by third parties
• Failures or issues related to third-party plugins, software, or integrations
• Hosting environments outside of Cornerstone Web Studio
• Website performance, speed, or functionality impacted by external systems or providers
• Search engine policies, rankings, or visibility

Client Changes; No Performance Responsibility:

You acknowledge that Cornerstone Web Studio does not guarantee any specific results related to website performance, functionality, search visibility, traffic, leads, conversions, or revenue.

You are solely responsible for any changes made to your website, hosting environment, content, structure, plugins, themes, integrations, or technical configuration by you or any third party, including employees, contractors, developers, or other service providers.

If any such changes modify, remove, override, conflict with, or negatively interact with prior work performed by Cornerstone, including SEO-related implementations or technical configurations, you assume full responsibility for the resulting condition of the website.

Cornerstone Web Studio has no obligation to monitor, identify, prevent, or correct changes made outside of our direct work unless expressly included in the scope of Services.

Any work required to review, diagnose, repair, or re-implement website elements due to such changes will be treated as additional Services and billed at $150 per hour.

Maintenance Services will continue during this time and will not be paused, discounted, credited, or refunded due to issues caused by Client or third-party changes.

Security & Recovery Limitations:

• Recovery of compromised, hacked, or infected websites is not guaranteed
• Issues existing prior to the start of Maintenance Services are not covered
• Backup availability is not guaranteed

Hosting Dependency:

Maintenance Services assume that the website is hosted by Cornerstone Web Studio. If the website is hosted elsewhere, Cornerstone is not responsible for performance, functionality, or compatibility issues.

Amendments & Additional Work:

Any amendments, additions, or requests outside the scope of Maintenance Services will require a separate agreement or be billed at $150 per hour.

Cancellation:

Either party may terminate Maintenance Services with thirty (30) days written notice. Services will continue through the end of the billing period following notice.

If Client cancels hosting services:

• Client is responsible for migrating the website to a new hosting provider
• Cornerstone Web Studio may assist with migration for an hourly fee of $150 per hour

Cornerstone Web Studio is not liable for the stability, functionality, or design of the website once it is no longer hosted or maintained by Cornerstone.

Access & Control:

Cornerstone Web Studio reserves the right to restrict or suspend Maintenance Services in the event of non-payment or breach of this Agreement.

Refunds/Credit:

All payments made for Website Maintenance Services are non-refundable.

 

Additional Terms for Flex Websites:

Maintenance Requirement:

Flex Budget Websites require an active Website Maintenance plan to remain live. Maintenance is a required service tied to the website and must remain active unless the Buy-Out Option is completed.

Ownership Dependency:

Flex Budget websites are not owned by the Client unless the Buy-Out Option has been completed, as defined in the applicable Website Terms.

Cancellation & Website Removal:

If Client cancels Website Maintenance without completing the Buy-Out Option, the website will be taken offline at the end of the following full billing month.

Non-Payment:

In the event of non-payment, Cornerstone Web Studio reserves the right to suspend or remove the website after a reasonable grace period.

Reactivation & Backup Policy:

Cornerstone Web Studio may retain a backup of the website after cancellation; however, backup availability is not guaranteed beyond ninety (90) days.

If Client requests reactivation of a previously removed website:

• Client must pay any outstanding balances
• Restoration or repair of the website is not guaranteed
• Any work required to restore, update, or repair the website will be billed at $150 per hour

Scope Consistency:

All maintenance services, limitations, time allocations, and hourly rates for Flex Budget websites are governed by the Standard Website Maintenance Terms above.