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Website Maintenance Terms

Our hope is that our terms are simple to read and easy to understand, but if for any reason these terms don’t answer your questions or concerns, please reach out and we’d be happy to address those with you.

(See All Terms)

Standard Website Maintenance:

In addition to the terms and conditions in the General Terms and other applicable Schedules in the Agreement, the following additional terms and conditions apply to any and all Marketing Services (as defined below).

Contact Type: Terminable at will, following a 30 day written notice.

Payment Method: Recurring monthly fees

Service Overview: Cornerstone Web Studio agrees to provide Customer with Maintenance Services as described in this Agreement. Maintenance Services include Updates to text, images, and other minor changes to the Client’s website pages. Upgrades to Customer’s content management system, including plugins and themes. Removal of malware, spam and malicious code from Customer’s website. Recovery of files or email from backups, if available.

Customer Responsibilities: For the purposes of providing these services, Client agrees:
To provide Cornerstone Web Studio with access to its web sites for creating new pages, and making changes for the purpose of providing Maintenance Services.


(i) Requested changes need to be clear, concise, and properly convey to Cornerstone Web Studio the information that needs to be changed or added.

(ii) Client understands, acknowledges and agrees that:

(a) Only one (1) hour of time for Maintenance Services is allowed per month, billed in fifteen (15) minute increments.
(b) Any work that exceeds one (1) hour will be billed on an hourly basis of $75 per hour.
Additional fees could be charged if the information provided has to be typed and exceeds the one (1) hour of time allotted.
(c) If changes are made by Cornerstone Web Studio according to Customer’s information, and the changes are not correct, additional time to remedy the changes fall under the one (1) hour of time allotted.
Unused time is not accumulative. Unused time does not transfer from month to month. Maintenance Services time is strictly month to month.

(iii) Web page updates EXCLUDE, but are not limited to, image editing, graphic design, graphic editing, database design, database changes, programming, and search engine optimization.

(iv) Cornerstone Web Studio has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Client’s web site(s) may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity.

(v) Cornerstone Web Studio is not responsible for rewriting sentences, restructuring paragraphs, or checking for typing errors, misspellings, etc.


(vi) Cornerstone Web Studio is not responsible for changes made to Customer’s web site(s) by other parties.

(vii) Cornerstone Web Studio is not responsible for third-party plugins that may become unusable as a result of Maintenance Services performed.


(viii) Cornerstone Web Studio will not repair Customer’s website(s) that became compromised, hacked, or otherwise defaced or infected prior to ordering Maintenance Services.

(a) Recovery or repair of Customer’s website is not guaranteed.


(ix) Cornerstone Web Studio will not be held responsible for the function or design of a Customer’s website(s) if a user other than a Cornerstone user has been active in any way on the site.


(x) Availability of backups is not guaranteed.

Additional Services Additional services not listed herein will be provided for a fee of $100 per hour. Cornerstone Web Studio is not responsible for developing new content or writing new copy for Customer. Customer will be charged an additional fee for writing content, based on the hourly rate of $100.00 per hour.


Amendments & Additions: If you wish to make “Amendments” or “Additions” these are outside the scope of work included in Website Maintenance. However, we can handle these requests for $100 per hour.

Refunds/Credit: All payments made to Cornerstone Web Studio for website maintenance are non-refundable.

Flex / Express Website Maintenance:

In addition to the terms and conditions in the General Terms and other applicable Schedules in the Agreement, the following additional terms and conditions apply to any and all Marketing Services (as defined below).

Contact Type: Connected to Flex/Express Budget Website, see Flex/Express Budget Website Terms for contract details.

Payment Method: Recurring monthly fees

Service Overview: Cornerstone Web Studio agrees to provide Customer with Maintenance Services as described in this Agreement. Maintenance Services include Updates to text, images, and other minor changes to the Client’s website pages. Upgrades to Customer’s content management system, including plugins and themes. Removal of malware, spam and malicious code from Customer’s website. Recovery of files or email from backups, if available.

Customer Responsibilities: For the purposes of providing these services, Client agrees:
To provide Cornerstone Web Studio with access to its web sites for creating new pages and making changes for the purpose of providing Maintenance Services.

(i) Requested changes need to be clear, concise, and properly convey to Cornerstone Web Studio the information that needs to be changed or added.

(ii) Client understands, acknowledges and agrees that:

(a) Only one (1) hour of time for Maintenance Services is allowed per month, billed in fifteen (15) minute increments.
(b) Any work that exceeds one (1) hour will be billed on an hourly basis of $75 per hour.
Additional fees could be charged if the information provided has to be typed and exceeds the one (1) hour of time allotted.
(c) If changes are made by Cornerstone Web Studio according to Customer’s information, and the changes are not correct, additional time to remedy the changes fall under the one (1) hour of time allotted.
Unused time is not accumulative. Unused time does not transfer from month to month. Maintenance Services time is strictly month to month.

(iii) Web page updates EXCLUDE, but are not limited to, image editing, graphic design, graphic editing, database design, database changes, programming, and search engine optimization.

(iv) Cornerstone Web Studio has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Client’s web site(s) may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity.

(v) Cornerstone Web Studio is not responsible for rewriting sentences, restructuring paragraphs, or checking for typing errors, misspellings, etc.

(vi) Cornerstone Web Studio is not responsible for changes made to Customer’s web site(s) by other parties.

(vii) Cornerstone Web Studio is not responsible for third-party plugins that may become unusable as a result of Maintenance Services performed.

(viii) Cornerstone Web Studio will not repair Customer’s website(s) that became compromised, hacked, or otherwise defaced or infected prior to ordering Maintenance Services.
(a) Recovery or repair of Customer’s website is not guaranteed.


(ix) Cornerstone Web Studio will not be held responsible for the function or design of a Customer’s website(s) if a user other than a Cornerstone user has been active in any way on the site.


(x) Availability of backups is not guaranteed.

Additional Services Additional services not listed herein will be provided for a fee of $100 per hour. Cornerstone Web Studio is not responsible for developing new content or writing new copy for Customer. Customer will be charged an additional fee for writing content, based on the hourly rate of $100 per hour.

Amendments & Additions: If you wish to make “Amendments” or “Additions” these are outside the scope of work included in Website Maintenance. However, we can handle these requests for $100 per hour.

Refunds/Credit: All payments made to Cornerstone Web Studio for website maintenance are non-refundable.

Terms & Conditions

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General Terms & Definitions

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Monthly SEO Terms

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Video Terms

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Website Terms

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Google Ad Terms

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Photography Terms

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Website Maintenance Terms

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Managed Local Listings Terms

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Social Media Management Terms

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Last Amended: March 2, 2019